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drakkar91 web design and services

Just who is drakkar91 web design? 

drakkar91 web is one person!  What that means to you?   Well, if you already know me, you know that you'll receive fair and honest service for you, your site and your business.  If you don't know me, I can assure you that you'll receive the same quality of service as all of my current customers.

Are there limitations?

Yes - since I am a party of one, I only take on so many new projects at one time.  This insures that no one will receive less then my best efforts at any given time.  I do this free-lance mostly because I enjoy the Internet, and have a regular job as well. 

What about questions and support?

Unlike the "big guys" with a 24-hour help desk somewhere in the US (or more commonly, "overseas"), I am the "small guy".  You will get personalized attention, and real responses to your email or telephone inquiries.  You can email your questions, concerns, and your site updates 24 hours a day.  Site updates will be handled in a timely fashion, usually 24 to 72 hours from the time it is received.  If you need updates sooner, we can discuss this need too.  I even offer telephone support!  You can call and speak directly with me and discuss any questions or comments.  If unavailable when you call, I will return your telephone message promptly, often at a time convenient to your needs (afternoon or evening hours are available).

What about an after-hours emergency?

Well, like most folks, you're probably not checking to see if your site is "up" at 3am, since you're not "up".  But if at any time, your site is not responding, I'll work with you and the hosting company to resolve the matter quickly.  Since the hosting company I use offers a 99.9% uptime guarantee, it's likely this will never happen to your site. 

What is a 99.9% uptime guarantee?

Good question.  Most hosting companies make this guarantee, so it's pretty common.   If you consider that there are 1440 minutes in a day, this means your site will be up and running about 1438 to 1439 of those 1440 minutes, usually all 1440.  That also means that if your site is up and running without any glitch for 30 days (that's 43,200 minutes), it could go down for almost 45 minutes, and the 99.9% uptime guarantee would still apply!  With today's modern systems, you can expect that your site will be up and running all the time.

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